TERMS & CONDITIONS
A Message from Steve Turnbull the Managing Director of Testermans UK:
Our aim at Testermans is very simple; To supply our Customers with what they want at a price they want with a service that they deserve - simple, straight forward with no hassle.
I am aware that our competitors are monitoring our on-line prices daily and are always attempting new ways of beating our prices, offers and our service but I am adamant that at Testermans we will always strive to give you the best possible value for money at all times.
If you ever see any product that we offer at the same or a lower price than ours then you only have to speak to one of our sales advisors and we will beat any other offer that is being advertised on the internet anywhere in the UK which could ultimately save you a lot of money.
Our friendly sales advisors will always treat you with respect and deal with any enquiry promptly and efficiently so that you are 100% pleased and satisfied with our products and services. However, should you ever have any concerns about any aspect of our business you are always welcome to contact me directly and I will attend to any concerns personally.
Please take the time to browse through our products and services, if you can't find what you are looking for simply give us a call on 01945 738 112 and speak to a member of staff who will be only too willing to assist you.
I sincerely hope that we will have the pleasure of your business and a long and pleasurable trading relationship.
Testermans' Terms and Conditions of Sale
You- The customer, company or person that is purchasing goods and/or services from Testermans.
Testermans, us or we – Testermans, (known as Testermans-uk on Ebay).
Our aim is to offer quality and value for all of the products and services that we sell.
The pricing on the website may vary from time to time to time and Testermans reserve the right to change these at any such time without notice.
The prices of products advertised for sale on the website are as set out on the website, errors and omissions excepted. All prices are in pounds (£) sterling, exclusive of VAT at the current rates, and excluding delivery charges where a delivery charge is applicable.
Where applicable, delivery charges will be clearly set out when you place your order and will be added to the total amount due when you select the shopping cart. Generally delivery is free for all orders over £100.00 before VAT and for orders below £100.00 before VAT a £5.00 delivery charge will be added. The delivery charges displayed are valid and effective only in Mainland United Kingdom.
We will endeavour to dispatch any orders on the same day they are placed if the order is received before 2pm on any working day. Orders placed after 2pm will be dispatched the following working day. Orders will either be sent on a next working day basis by courier or by first or second class post. Please allow at least 5 working days for second class post. These expected delivery times may change if any items ordered are out of stock or being sent direct from the manufacturer to you. We will always endeavour to complete a delivery of an order within 30 working days of the order being placed. If this is not possible you will be contacted with the option of waiting for the order to be completed, an alternative item/s or a refund. Postage and packaging charges may differ for items placed through our Ebay shop. Please note that orders placed after 2pm on our website, Ebay, Amazon or via the phone will not be dispatched until the following working day.
Other delivery charges may apply if you live elsewhere in the UK so please contact us first for a delivery quote if you do not live in Mainland UK or your order may not be processed!
Testermans reserve the right to update and change prices and charges any time prior to acceptance of your order.
In the unlikely event that the price of an item has been incorrectly advertised on the website, Testermans will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or Testermans is unable to obtain your instructions, we will cancel your order and any sum debited by us will be refunded in the same payment method as you paid. If you paid by card we can only refund to the same card you paid with. Testermans will not be obliged to supply products at the incorrect price.
Orders for Online Sales, Promotions and Purchases
You may see promotions advertised throughout the website and follow the on-screen prompts. These promotions can be for a limited time only and any promotions will have terms and conditions stipulated.
All orders placed are subject to acceptance by us. Testermans may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion we will e-mail you to make you aware as soon as it is possible to do so.
You will receive an e-mail, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this e-mail is an acknowledgement only and is not an acceptance of your order.
Although we always endeavor to keep a stock of all items advertised on the website, occasionally products you order may not be available or discontinued by a manufacturer. If this happens we will contact you to ask what you would like to do, either cancellation of the order, wait for restock or choose an alternative item. In the event of a cancellation any sum debited by Testermans will be refunded via the same payment method.
Guarantees on new stock may vary. All second hand/pre-used and ex-demo equipment will have a 3 month guarantee from date of purchase unless specified otherwise.
All goods supplied by us shall remain Testermans’ absolute legal property until paid for in full by you.
Testermans Calibration Service
Test equipment is usually dispatched within 3 full working days from receipt by Testermans although this time period may be extended. Weekends and bank holidays are not counted as working days. Your item will not be returned until your payment has cleared so please bear this in mind if you chose to pay by cheque.
If you have enclosed the incorrect payment you will be contacted to pay the difference. Your equipment will not be calibrated until the correct payment has been received by us. If you fail to pay the correct payment, you equipment will be returned to you at your cost and any payment you have made will be refunded to you less postage charges. We will not refund you if your tester fails the Calibration.
Testermans will not take responsibility for any equipment lost, stolen or damaged in transit when using our delivery service or not, although we will do our best to assist should you wish to make a claim through the courier. It is recommended that you use a postal service with insurance to send in your equipment when not using our delivery service. Our delivery and collection service is only available on working days. Testermans reserves the right to withdraw this offer and service at any time without notice.
We accept the return of all items only if they are unopened and in their original condition. Testermans will not be liable for any damage that occurs to items once they have been delivered to you. If you return goods, as detailed, within 7 working days, we will issue a full refund for the price you have paid for the item including any postage and packing charges issued by us if sent to a UK address.
You may also return items that have been sent to you as substitutes for items you have ordered if you were not made aware by us beforehand either verbally or in writing.
Any free items/gifts supplied to you must be returned with any items they are in conjunction with, if you are returning the purchased item/s for refund. You will not receive any refund for the monetary value of the free items/gifts. You may only keep the free items/gifts if agreed by us.
Software and CD / DVD Based Products
We are unable to accept any software whether digital download, CD or DVD based for refund. It is the buyer’s responsibility to check software compatibility. We can also not offer a refund for any unlock codes or keys for software and hardware once ordered.
You can return items if they are faulty. Please note: we only accept returns of items that have been opened if they are faulty. Items will not be accepted as faulty if the fault or damage has occurred because of general wear and tear.
To Return an Item
Please contact us first. When your return the item please enclose a note giving the reason for the return and your details including your address, wrap the package securely and send the package to the address below. You must return the item in its original box (if any), with all warranty cards, licenses, manuals and accessories.
Please send the item via a courier or via a recorded-delivery service and make sure the item is properly insured for its full value as it will be your responsibility if the items are lost or damaged in transit.
This returns policy does not affect your statutory rights.
If you have a discrepancy related to goods that we have sent to you, you must advise us upon receipt of the goods. Please call 01945 738112 and describe the discrepancy to a member of our team. We will then advise you on a resolution to the problem.
Cancelling an Item
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of your order, we will refund the relevant part of the purchase price for that item/s if the item/s has not already been dispatched to you. If it has been dispatched we will refund you once the item has been returned to us.
Any complaints regarding our goods or services can be made in writing to us at the address below.
For returns and complaints, our address is:
11 Crab Marsh