Terms & Conditions
A Message from Steve Turnbull
Managing Director of Testermans UK
Our aim at Testermans is very simple: to supply our customers with what they want, at a price they want, with a service that they deserve — simple, straightforward and with no hassle.
I am aware that our competitors monitor our online prices daily and are constantly attempting new ways of beating our prices, offers and service. However, I am adamant that at Testermans we will always strive to give you the best possible value for money at all times.
If you ever see any product that we offer at the same or a lower price than ours, simply speak to one of our sales advisors. We will endeavour to beat any other offer advertised on the internet in the UK — potentially saving you a lot of money.
Our friendly sales advisors will always treat you with respect and deal with any enquiry promptly and efficiently, ensuring you are 100% pleased and satisfied with our products and services.
However, should you ever have any concerns about any aspect of our business, you are always welcome to contact me directly, and I will attend to your concerns personally.
Please take the time to browse through our products and services. If you can’t find what you’re looking for, simply give us a call on 01945 738 112 and speak to a member of our team who will be more than happy to assist you.
I sincerely hope that we will have the pleasure of your business and enjoy a long and successful trading relationship.
Steve Turnbull
Managing Director
Testermans Ltd
Testermans Ltd – Terms & Conditions of Sale
Effective Date: December 2022
1. About Us
Testermans Ltd (“we”, “us”, or “our”) supplies electrical test equipment and related services through our website www.testermans.co.uk and other sales channels including eBay and Amazon.
Registered Office: Unit 4, Regal Road, Wisbech, Cambridgeshire, PE13 2RQ
Telephone: 01945 738 112
Email: [email protected]
2. Definitions
- Customer / You – The person or company purchasing goods or services from Testermans Ltd.
- Website – www.testermans.co.uk
3. Basis of Sale
By placing an order with Testermans, you agree to be bound by these Terms & Conditions along with our:
These documents form part of the overall contract of sale.
4. Pricing & Payment
- All prices are in pounds sterling (£), exclusive of VAT and delivery charges unless otherwise stated.
- We reserve the right to change prices at any time prior to acceptance of your order.
- Errors and omissions are excepted. If a pricing error is discovered, we will contact you for confirmation before proceeding or offer a full refund if you prefer not to continue.
- Refunds will only be made to the original payment method.
5. Order Process & Acceptance
- An order confirmation email is sent once your order is received — this is an acknowledgement only.
- A contract is formed once payment is received and the goods are dispatched.
- We reserve the right to decline or cancel an order before dispatch for any reason (e.g., stock availability, payment issues, pricing errors).
6. Delivery
For full details, please see our Shipping Policy.
- We aim to dispatch most orders within 1–2 working days and always within 30 working days unless otherwise agreed.
- Delivery charges are displayed at checkout. Orders over £150 (excl. VAT) may qualify for free delivery within the UK mainland.
- We are not responsible for postal or courier delays beyond our control.
7. Returns, Refunds & Cancellations
Our Returns & Refunds Policy sets out full details on returns, cancellations, and how to initiate a return. You have statutory rights under UK Consumer Contracts Regulations.
8. Guarantees & Warranties
- New products are covered by manufacturer warranties.
- Pre-owned and ex-demo items include a minimum 3-month warranty unless otherwise specified.
- Calibration services and equipment are covered under the terms listed in our Calibration Service section.
9. Calibration Services
- Standard turnaround time is normally within 3 working days from receipt, excluding weekends and bank holidays.
- Payment must clear before equipment is returned.
- We cannot accept responsibility for loss or damage in transit when sending or returning customer equipment; insured delivery is recommended.
10. Faulty or Damaged Goods
- If an item is faulty, please contact us immediately.
- Faults caused by misuse, wear and tear, or accidental damage are not covered.
- We may require inspection before replacement or refund.
11. Liability
We are not liable for:
- Indirect or consequential loss or damage;
- Delays beyond our reasonable control;
- Losses resulting from misuse or improper handling of products.
Your statutory rights are not affected.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Contact Us
For any questions regarding these Terms, please contact:
Testermans Ltd
Unit 4, Regal Road, Wisbech, Cambridgeshire, PE13 2RQ
Tel: 01945 738 112
Email: [email protected]